Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.
You can choose between exchange or store credit coupon where goods are faulty have been wrongly described, are different to the product purchased on the website.
Bugs for Bugs Pty Ltd will not be responsible for, or refund any freight charges to or from a customer for any return parts regardless of reason for return.
Member of the Biobest group
While we make every effort to supply you with beneficial insects and mites to help improve your pest management, and to reduce the need for pesticides, we cannot guarantee the outcome in every situation. Our biocontrol agents do feed readily on the species that we have specified in our tech sheets and on our website. However, there are many variables including accurate pest identification, plant species, pest density, numbers of beneficials released, environmental conditions and history of pesticide usage that influence the outcomes. We will always do our best to help you achieve a positive outcome but we simply cannot guarantee that your problem will be solved to your satisfaction. Because every situation is unique we are constantly learning about how best to use our good bugs. We appreciate any feedback from your experience.
The entomology team, Bugs for Bugs.
