Where do you ship to?
We currently ship to all states and territories across Australia. However, some of our products are unable to be sold into certain areas of the country; more details can be found in the shipping information section of our website.
Why can’t I see any of the bugs I’ve ordered?
Some of our biocontrol agents are very difficult to observe with the naked eye and require a hand lens or microscope to be seen. Unless there have been substantial postage delays your biocontrol agents will be alive and well. Our products are packed with the utmost care with postage times in mind. If there are concerns relating to the quality of the product, please get in touch via the contact section of our website.
Do you sell smaller quantities for home growers?
Yes, many products we sell come in smaller package sizes for home use. Products that are frequently used in home gardens (e.g. lacewings) come in small easy to use garden packs and can be released in confined growing spaces.
Will your products infest my home or damage my plants?
None of the products we sell to home gardeners feed on plant material or have the ability to turn into pests. Once the host species is no longer prevalent in the environment the biocontrol will simply leave to source more food, or not be able to complete its life cycle.
Can I use sprays with your products?
Each of our biocontrol agents have different levels of sensitivity to chemical sprays. In order to achieve the best results, we recommend you refrain from using any sprays two weeks prior and two weeks following a release of our biocontrol agents.
Are you able to identify this bug?
Due to the diversity and complexity of plant pest problems, being able to make accurate identifications through photos is very difficult. There are a number of helpful online resources and tools that can help you identify what you’re looking at. These include:
- CSIRO Identification Resources Online
- The Beatsheet – Insect Identification
- Australian Museum – Insects
- MyPestGuide
If the links listed aren’t able to help, you can get in touch with the Australian Museum who can help you identify your arthropod through their Objects and Species Identification portal.
How do I use your products?
Full information on how to use all of our products can be found through our website. All of the biocontrol agents we produce have associated tech sheets that provide a detailed overview on recommended release rates, suitable crop environments, along with other handy information.
What bugs do you sell?
We currently produce 17 different biocontrol agents for use in a range of crops and environments. You can find a full list of what we sell in the biocontrol agents section of our site.
What pests can you help with?
We offer a number of products to help manage your pest problems, these include our range of biocontrol agents and a number of different traps, lures, and other pest management tools. To gain a greater insight into how we’re able to help you, use the ‘What’s Your Pest?’ drop-down on our website.
How long will it take to receive my package?
Postage from our facilities takes between 3-5 business days, depending on your location. For more information on shipping, please see the shipping and handling section of our website.
